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Complaints & Concerns

Links Gymnastics Club strives to offer the highest standards of care within  our club. We are committed to offering the best practice in accordance  with the ‘British Gymnastics Child Protection Policy 2004’, to ensure the  health, safety and wellbeing of our members, coaches and volunteers.

Whilst we take pride in our high standards of care and the safe environment  in which we offer, we understand that, at times, some concerns may arise.  We are always keen to talk with gymnasts, parents/carers and you should  feel that you can communicate with us freely. 

Our staff are always willing to listen and answer question. Please make an  appointment or find an appropriate time to pose questions and raise  concerns so that you can receive our undivided attention.

To help you with any concerns or complaints you can:

  • Talk to the coach leading the individual/class or squad concerned.

  • You or the lead coach may wish to refer the concern to the Welfare  Officer(s) for Links Gymnastics: 

  • Sarah Lewis | Chelsea Hammond: welfare@linksgymnastics.com

  • If the concern cannot be resolved in person, it should be referred to  management in person or in writing by emailing: info@linksgymnastics.com

  •  If the concern cannot be resolved within a reasonable amount of time  it should be referred to British Gymnastics:

  • Post: FAO Customer Support 
    British Gymnastics  
    Lilleshall National Sports Centre  
    Newport, Shropshire  
    TF10 9AT 

  • Phone: 0345 129 7129

  • E-mail: customersupport@british-gymnastics.org